
The commissioner dismissed concerns, but newly highlighted figures appear to tell a very different story.
The NHL has spent years trumpeting record revenues and rising salary caps, painting a picture of a league on an unstoppable upward trajectory. But a quieter story is emerging beneath the surface, one that commissioner Gary Bettman appeared eager to wave away during a press conference in Pittsburgh on Tuesday night.
Speaking casually with local media before the Penguins hosted the Vegas Golden Knights at PPG Paints Arena, Bettman was asked about declining attendance across several NHL markets. His response was blunt.
"Overall attendance is up, and so if you're looking at a couple of instances where there have been some empty seats, there are generally specific reasons for them, and not the same reason in each place," Bettman said. "But overall attendance is up, and we're coming off a record year."
The problem is that the numbers tell a different story. According to analysis from Kalshi, average attendance across the league is actually down roughly 150 fans per game compared to last season. While that figure may seem modest, the early season sample remains heavily influenced by capacity crowds from home openers and the initial excitement of a new campaign. As the season wears on, that downward trend is expected to accelerate.
The signs are already visible in high-profile markets. The Golden Knights recently announced the end of their long-running sellout streak. The Edmonton Oilers, fresh off a Stanley Cup Final appearance, have seen noticeable patches of empty seats at Rogers Place. Some teams around the league have reportedly dipped into the 80% attendance range.
Fans across multiple markets have pointed to the same culprit: cost. The average ticket price for a Penguins game now sits at $84, according to TicketData. Factor in parking and concessions, and the league-wide average for a family of four to attend a game reaches approximately $350, with ticket prices accounting for 77% of that total.
Those numbers hit harder when placed alongside household income data. The average American household earns just over $87,000 annually, while the median personal income hovers around $46,000. With inflation climbing roughly 25% since 2020 and everyday expenses like fuel costs squeezing budgets, a $400 family outing is simply out of reach for a significant portion of the fan base. Cross-border tensions between the United States and Canada have reportedly dampened fan travel as well. But those market-specific explanations do not account for the common thread that fans themselves keep raising.
For a commissioner who has spent over 33 years mastering the art of the non-answer, the flat dismissal was telling. Bettman's primary mandate has always been revenue growth, and by that measure, the league remains healthy. But if the people filling the seats, or increasingly not filling them, keep saying the price is too steep, that disconnect could become harder to sidestep.
Get the latest news and updates directly in your inbox.
About the author
Writer
Christine has been a lifelong hockey fan ever since she fell for Mario Lemieux’ slick moves and Jaromir Jagr’s mullet. A professional writer, she joined Attraction Media in 2017. Since then, she has good reasons to watch all hockey games and can humiliate several men who can’t handle that a woman knows more about hockey than they ever will.
Read more