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NHL, Air Force Academy attempt to address issues at Stadium Series with joint statement

Should the league have been forced to take this measure?

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Since the NHL held its Stadium Series event at the Air Force Academy's Falcon Stadium on Saturday, there's been a flurry of complaints and even a death to deal with. Many who attended, or tried to attend, have demanded a refund after dealing with horrible traffic jams that caused them to miss large portions of the game between the Colorado Avalanche and L.A. Kings. Many have said a normal 45 minute drive turned into one that took four and a half hours. It's also been reported that a person died following the game Saturday night after falling from a bridge not far from the stadium. Now, the NHL and Air Force Academy are attempting to address some of the concerns with a joint statement.

Multiple efforts were made by the NHL and Air Force Academy to warn attendees about potential traffic delays getting to the sold out Stadium Series game yesterday. In addition to website and social media posts, and signage along the I-25 corridor in the week leading up to the game, the NHL alerted the more than 43,000 fans who had purchased tickets about the need to allow plenty of time in travelling to Falcon Stadium on game day. As well, in the week leading up to the game, the NHL through numerous media interviews reminded fans about the need to plan their travel based on anticipated delays. 
To mitigate the anticipated traffic congestion, the Academy opened at 5:30 a.m. and eliminated vehicle ID checks at 12:30pm – five and half hours before the game. We thank the many fans who took advantage of that window to arrive well in advance and enjoy the Fan Fest activities that started at 1pm. Because of this early planning, the vast majority of fans were able to get to the stadium prior to the puck drop and had an amazing experience at the game.  
Unfortunately, several factors the day of the game came together to cause even greater than expected traffic delays. Unlike many large sports venues, all traffic into the two gates at the Air Force Academy comes from one interstate. In the hours leading up to the game, there were numerous road condition changes and unforeseen events including multiple lane closures in both the northbound and southbound lanes of I-25, emergency pothole repairs that forced further lane closures, and multiple vehicle accidents between Castle Rock and Monument. Despite our best efforts, all of these, added to the already challenging traffic conditions along the I-25 corridor, combined and unfortunately impacted some fans travelling to the game. 
At the conclusion of the game, as we were routing traffic off base, there was a tragic incident at our North Gate that resulted in the death of one of our guests. Outbound traffic was immediately diverted to allow for emergency response crews and investigators to arrive on scene. While the details of that incident are still under investigation, we are devastated by the event and send the deepest condolences to his loved ones. We thank all of the crews who worked to clear traffic from the base despite only having one gate and we appreciate the patience and understanding of everyone impacted.
While we regret the unfortunate circumstances experienced by some fans, a near capacity crowd was in their seats at the start of an exciting night of hockey. We appreciate the efforts of fans who planned ahead and arrived early and most were able to enjoy a fantastic evening with multiple flyovers and musical performances that highlighted the competitive spirit of the NHL, the history and culture of the Academy, and the milestone achievements of USA Hockey.

It's not everyday the NHL issues a statement like this after complaints by fans. Whether it will be enough to drown out the complaints remains to be seen.